Privacy Policy

Introduction

Veritycx is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

Information We Collect

Personal Information

When you request a consultation or contact us, we may collect:

• Full name
• Email address
• Phone number
• Information about your areas of interest
• Any additional information you choose to provide in messages or forms

Consultation Information

During consultations, we may collect information about:

• Your lifestyle and daily habits
• Your preferences regarding food supplements or face care products
• Any relevant background information you choose to share

Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide educational consultations and guidance
• To communicate with you about your consultation requests
• To respond to your enquiries and provide customer support
• To improve our services and website functionality
• To send you relevant information about our services (with your consent)
• To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for us to process your information
• Contract: When processing is necessary to provide the services you've requested
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided this doesn't override your rights
• Legal Obligation: When we must process your data to comply with legal requirements

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorised personnel only.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and providing our services (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

Cookies

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for detailed information about the cookies we use and how to manage them.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to our processing of your personal data
• Rights Related to Automated Decision Making: Rights regarding automated decisions and profiling

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

We will only send you marketing communications if you have given us your consent to do so. You can withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Phone: +44 191 230 64 98
Address: 11 Grey Street, Newcastle upon Tyne, NE1 6EE, United Kingdom

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk